These Terms and Conditions (“Terms”) govern your use of iCustom Creations’s website and services,
including custom printing, engraving, and product customization. By accessing our website and placing
an order, you agree to these Terms.
We offer a variety of customizable products, including caps, t-shirts, bottles, and other items. By
submitting a design for customization, you affirm that:
You have the legal right to use the design (i.e., it does not infringe on the intellectual property of
others).
We are not liable for any disputes or legal issues that arise from the use of a third-party design.
Order Placement: Orders are placed online through our website. Once an order is submitted, we will
send an order confirmation to your email. Please review your order for accuracy.
Order Changes: If you wish to modify your order (e.g., change the design or product), please contact
us as soon as possible. However, changes may not be possible once production has started.
Order Cancellation: Custom orders cannot be canceled once production has begun due to the
personalized nature of our services. We urge you to request mock ups in case you are unsure of how the
final product will look like.
Pricing: Prices are listed in USD and may change at any time. The price at the time of order placement
will be honored.
Payments: Payments are processed securely through our payment gateway. We accept credit cards,
debit cards, and other methods indicated on our website during checkout.
Taxes: Applicable taxes will be added to your total at checkout.
Shipping Costs: Shipping costs are calculated at checkout and depend on the shipping method
selected and the delivery location.
Shipping Times: Estimated delivery times are provided during checkout. However, we are not
responsible for delays caused by shipping carriers.
International Shipping: We do not ship internationally, you can contact us for any changes to this
policy
Custom Products: Due to the personalized nature of custom products, we do not accept returns or
offer refunds for customized items unless they arrive damaged or defective.
Defective Products: If you receive a defective product, please contact us 7 days of receiving your order
to request a replacement or refund
Customer Designs: You retain the rights to any designs you upload for customization. However, by
submitting your design, you grant us a non-exclusive, royalty-free license to use, modify, and print the
design for the purpose of fulfilling your order.
Website Content: All content on our website, including images, logos, and text, is the property of
iCustom Creation or its licensors and is protected by intellectual property laws.
To the maximum extent permitted by law, iCustom Creation is not liable for any indirect, incidental, or
consequential damages arising out of the use of our services or products, including but not limited to
loss of profit, data, or business opportunities.
Account Creation: To place an order, you may be required to create an account. You are responsible
for maintaining the confidentiality of your account information, including your password, and for any
activity that occurs under your account.
Account Termination: We reserve the right to terminate accounts that are found to be in violation
of these Terms or for any activity that is fraudulent or harmful to our services.
We are not responsible for delays or failures in performance caused by events beyond our reasonable
control, including but not limited to acts of God, natural disasters, war, strikes, and governmental
actions.
We may update these Terms periodically. Any changes will be posted on this page with an updated
effective date. Your continued use of the website after any changes constitutes acceptance of the
updated Terms.
If you have any questions regarding these Terms and Conditions, please contact us at
info@icustomcreation.com
These Terms, along with our Privacy Policy and any other legal notices or policies posted on our website,
constitute the entire agreement between you and iCustom Creation and supersede any prior
agreements or communications.
